COVID-19: I am still sending out orders, although they may take a little longer to process and deliver. I will keep you updated on your order. Please contact me if you are unable to return items during the normal timescale of 14 days so I can advise. Contact julia@stitched.design
To purchase items from the stitched.design website, customers must have a valid bank account with either a valid credit or debit card and be an individual not a business.
I am sorry but I do not deliver to BFPO addresses, hotels, temporary addresses or PO boxes.
You will receive a notification by email telling you when your order has been shipped. For original artworks or large value orders your parcel will need a signature on delivery. When a parcel is sent using the tracking service, a tracking number will be provided.
I try to make my eco footprint as light as possible. Your goods will be carefully packaged to ensure they are in perfect condition when posted. Packaging will avoid plastic and use recycled cardboard and recycled paper “bubble wrap” wherever possible. I have special cardboard boxes designed for safe transit of artwork, which are used for larger original pieces, whilst other pieces may reuse cardboard or bubble wrap I have received from elsewhere. I send cards without cellophane sleeves wherever possible and the cellophane, if used, is recyclable and only used when weather conditions are very wet at time of posting.
I offer free shipping for the UK (including Northern Ireland). Deliveries to the Channel Islands and the Isle of Man can be delayed by customs. You will normally receive your order within 3 - 7 working days. If you require faster delivery then contact me before purchasing and I will quote for any additional priority delivery costs which will be added to the payment required.
I use Royal Mail/Parcel Force or reputable courier such as DPD or UPS for deliveries, either 1st class, 1st class ‘Signed for’, tracked or Special Delivery depending on the value.
If you require delivery to a different country please contact me by email at julia@stitched.design and I will arrange it for you, giving you an estimate for the delivery charges before you are charged for anything.
From previous experience a framed embroidery 50 x 40 cm costs around £40 to ship to the USA and has taken 5-7 days to arrive. I often don’t frame my embroideries with glass, as I prefer to leave the texture available to touch, but will remove any glass if present, from any piece shipped abroad. Pieces can also be shipped unframed, which makes shipping cheaper.
If your parcel is going outside the UK, there may be import taxes and customs duties to pay. Stitched.design does not pay these, so you are responsible for any payment that needs to be made. Please contact your local Customs and Excise office for information on costs.
International orders may be inspected at the border controls which can cause a delay in delivery. Delays at customs can also affect the Channel Islands and the Isle of Man. I provide necessary documentation with the shipment and will not hold responsibility for any delays in delivery due to Customs or Border Control.
Damages – I hope that you are happy with your order. I take great care to ensure that all items are in perfect condition when they are dispatched, however in the unlikely event that they reach you in a damaged condition, please get in touch at julia@stitched.design within 48 hours with details and photos of the damage if possible. Please ensure that you inspect your order immediately on receipt.
If your Goods are damaged or faulty they can be returned to me at the address provided to you on your receipt and order within 28 days of delivery. You are entitled to a full refund including delivery and postage costs for damaged or faulty Goods only. Please retain a Certificate of Postage from the Post Office as proof of postage and the tracking number if using a tracking service. Please follow the returns procedure at the bottom of this page.
Cancellation – If you are not happy with your items, I am happy to provide an exchange or refund. Please email julia@stitched.design within 7 days so I know you will be returning the items. Costs for return shipping are the responsibility of the customer and I recommend using a traceable means of return. Refunds cannot be made on items that are lost or damaged in return transit or for bespoke commission items which can not be resold. (For bespoke commissions I will be conversing with you throughout the process and so you will have ample opportunity to make any required changes as we go along). You will be responsible for repackaging any returns to a suitable standard. Please send the goods back as soon as possible in the original packaging and within 14 days of original receipt.
Please retain a Certificate of Postage from the Post Office as proof of postage, and the tracking number if using a tracking service.
You are responsible for any damage to the Goods whilst in your possession.
When returning items, please ensure that:
Embroideries are original work by Julia Brown. Cards and prints are produced from original work by Julia Brown.
All copyright and reproduction rights are retained by the artist.